A clear, practical guide to selecting the right shop and equipment in Les Gets. What to sort before arrival, what to test at collection, and which policies matter most.
Begin by mapping how you will spend your time on the mountain. Will you be returning to the accommodation between runs, staying lift-side, skiing only groomed pistes or exploring freeride terrain? Those choices change priorities: proximity and ease of exchanges matter for family stays and lesson schedules, while specific equipment and stronger bindings are essential for off-piste days.
Reserve gear in advance when demand rises. Early booking increases the range of available sizes and models and reduces stress on arrival. When you reserve, note the exact model or category you want and ask about collection windows. If your arrival falls late in the day, choose a provider that offers evening or late collection so you can be fitted the same day.
Find out how the shop handles exchanges, upgrades and size changes once the season starts. A clear exchange policy avoids unnecessary fees and means you can swap boots or skis after a first run if something does not feel right. Ask whether exchanges are free, whether they require a separate booking and whether they are possible every day during the rental period.
Boot fit affects comfort, control and enjoyment more than brand names. At collection, put on the boots with the ski socks you plan to wear and spend several minutes walking and standing. Pay attention to pressure points, toes brushing the front, heel lift and overall firmness. A firm shell that still allows a degree of fore-aft movement is normal; persistent hotspots, numb toes or excessive heel slippage are signs to request a different shell or liner.
Ask staff to observe you walking and to heat-mould liners if available. Insist on trying more than one liner or shell if the first set is uncomfortable. A good shop will take time to adjust cuff alignment and strap tension and to explain how the boot should feel while skiing.
When possible, inspect the skis you will receive. Look for uniform camber, intact bases and edges free of significant gouges. Check that bindings are appropriate for your intended use and that technicians set release characteristics based on your weight, height, skill level and skiing style. Confirm that the shop will re-check and adjust bindings if you change boots during the rental.
Ask precisely which items are in the package: skis, boots, poles, helmet, insurance or damage waiver, and whether helmets are fitted to size. Understand the deposit policy and what happens in the event of loss, theft or accidental damage. If you plan to ski off marked trails or use splitboards, tell the rental team so they can advise on suitable models and necessary modifications.
Decide whether delivery to your accommodation is worth it. Delivery saves carrying equipment and can reduce queuing time on busy mornings, but it requires agreed time slots and a reliable point of contact. Many shops also offer evening or overnight storage near the lifts; this is highly convenient for families, for those on day trips, or whenever you want dry, warmed boots each morning.
For young skiers, book equipment with generous exchange terms and confirm that helmets and boots can be swapped easily as little feet grow or as comfort needs change. For first-timers, request softer flex boots and forgiving skis to make the learning curve smoother. Ask if the shop can coordinate timing with lesson schedules to avoid unnecessary runs back and forth.
If a boot becomes painful or a binding acts up, return to the shop as soon as practical. Fast exchanges keep your day on the mountain and prevent minor issues from turning into longer-term discomfort. Keep the shop's phone number or collection details handy so you can arrange a swift swap or adjustment.
Choosing the right rental is a mix of preparation and simple checks at collection. Prioritise boot comfort, clarity about exchanges and damage coverage, and logistics that match your daily plan. With these points handled, the practical side of the trip takes care of itself and time on the snow becomes the main focus.